Refund policy

How to return it

Email support@haulybags.com with your order number within 30 days of delivery, and tell us briefly what wasn't right. We'll reply within one working day with everything you need to send it back. The return costs you nothing.

Your refund

Once your return reaches us, we refund to the original payment method. It usually appears within 5–10 working days, depending on your bank.

Exchanges

We don't process direct exchanges. If you'd like a different colour, start a return and place a new order — the return is free either way.

Changed your mind straight away?

Email us before your order ships and we'll cancel it and refund you in full.

Damaged or incorrect

If your bag arrives damaged, faulty, or in a different colour to the one you ordered, email a photo to support@haulybags.com within 14 days of delivery and we'll put it right.

Nothing here affects your statutory rights.

Right of withdrawal (EU customers)

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving it, without giving a reason. Our 30-day return policy above is more generous and applies to you either way — this statutory right simply exists alongside it.

To withdraw, email support@haulybags.com with a clear statement of your decision. A model withdrawal form is available on request.