Shipping policy

Shipping Policy

Last updated 26 August 2026

Order processing

All orders are processed within 1 to 3 working days (Monday to Friday, excluding public holidays).

You'll receive a confirmation email with tracking as soon as your order has been shipped.

Shipping rates and delivery times

Delivery times below start once your order has been shipped.

Every country listed at checkout: FREE (5–12 working days)

Free on every order, with no minimum spend. If your country appears when you enter your address at checkout, we deliver there.

No customs fees

The price you see at checkout is the full price. No customs fees, no import duties, no handling charges on delivery. Nothing is ever collected at your door.

Tracking

Every order is tracked. Once your order has shipped you'll receive a tracking link by email.

It can take a day or two after dispatch before the carrier's first scan appears. This is normal and doesn't mean anything is wrong.

Getting your address right

We can only send your parcel to the address you enter at checkout, so please check it before you pay.

If you spot a mistake, email support@haulybags.com within 12 hours of ordering and we'll correct it. After that the order may already be packed, and we can't redirect it or cover the cost of a parcel sent to the wrong address.

If your order hasn't arrived

If 12 working days have passed since your shipping confirmation and your parcel hasn't arrived, email support@haulybags.com with your order number and we'll help you locate it.

Carriers do occasionally sit still for a few days. It almost always moves again.

If your parcel goes missing

If the carrier confirms a parcel has been lost in transit, we'll replace it or refund it in full. That's on us, not on you.

Parcels marked as delivered but not found are different — check with anyone else at the address and your building's usual delivery spots first, then email us and we'll open a case with the carrier.

Unclaimed parcels

If a parcel comes back to us because nobody collected it or the address was incomplete, we'll refund the order once it reaches us. The original shipping cost we paid isn't refunded in that case.

Questions

Email support@haulybags.com — we answer within one working day.